Anyone who has spent any time traveling knows that the quality of a stay in a hotel can vary hugely from one location to another. The quality of the experience you enjoy isn’t always related to price and reputation – in fact, the more you pay for a hotel stay, the more you are likely to expect from it, and the less tolerant you will be of any disappointments.
For Bharat Lall and other hospitality experts, recreating the ultimate hotel experience for each and every guest is at the heart of the industry, and given that all of us have very different tastes and expectations of our travel accommodation, satisfying every type of visitor is a difficult task. There are, however, certain aspects of a hotel visit that are consistently considered to be important by visitors, and if a hotel gets these things right, then they can claim to be offering the ultimate all-round hotel experience.
Whether you are traveling on business, visiting friends or sightseeing, you want to be staying as close as possible to your sites of interest. The convenience of being right in the center of a city or resort is one of the main reasons why people opt for hotels over other forms of accommodation, and nothing gets your stay off to a better start than knowing that everything you need is just a short stroll away. When it comes to the ultimate hotel experience, few things are more important than location.
An inviting lobby
One of the first things to affect any hotel visit is the lobby. How it looks and feels is an essential component of the hotel experience. After all, first impressions count! Walking into the hotel lobby, visitors should immediately be put at their ease. The décor may vary from hotel to hotel, as will the size of the lobby, but if it is clean, warm and inviting, then visitors will be immediately relaxed. In fact, a good lobby should make you feel as calm as if you were strolling through the door of your own home.
An important part of the lobby experience is the quality of customer service. Staff working in the lobby should be friendly yet efficient, resolving any difficulties quickly and easily, and helping visitors to feel as though nothing is a problem. If a hotel has a clean, warm and well-decorated lobby run by helpful staff, then your ultimate hotel experience will be off to a great start.
A sumptuous room
Of course, the key factor in any ultimate hotel experience is the quality of the room. As with the lobby, guests want to walk into a hotel room and immediately feel at home. Nothing spoils a hotel visit more quickly than a worn-out, old-fashioned room with minimal facilities.
No matter the price of the room, it should offer the maximum possible luxury, and should provide a quiet, cozy space for guests to relax in, as well as a clean, welcoming bathroom area. Luxurious modern furnishings, immaculately clean bed linen, and a range of complimentary accessories including television, radio, free Wi-Fi, luxury bath products and free tea and coffee all go to make up the perfect hotel room.
Hotels are part of the hospitality industry, and hospitality is all about service. In fact, nothing can spoil a hotel experience more quickly than poor service. Whatever the reason for your stay, whether you are paying for the cheapest room or the luxury presidential suite, hotel staff should help you to feel like a VIP. A great hotel experience requires attentive and helpful service from highly trained staff, available on a 24-hour-a-day basis.
Whatever the reason for your visit, it is inevitable that you will be spending a lot of time in the hotel, and the best hotels provide plenty of amenities for their guests. Having access to a quality spa and relaxation facility can really help you to unwind, and a well-appointed gym is another asset for any hotel. It is also important to be able to relax and enjoy a good meal during your stay, so whether you have been out all day and just want something quick to eat, or you need a big breakfast before you start your sightseeing, the best hotel offers a range of dining options to suit every taste and budget.
Defining the ultimate hotel experience is a subjective exercise, but if the hotel you have booked is well-located, with a welcoming lobby, a luxurious room, helpful staff and a range of eating options and amenities, then you are sure to enjoy your stay.