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Tag: customer service

How to Better Serve Customers Who Would Rather Talk to a Chatbot Than You

How to Better Serve Customers Who Would Rather Talk to a Chatbot Than You

Technology
Research shows that only 29 percent of Millennials prefer to talk on the phone when it comes to customer service. That means the remaining 69 percent would rather speak to an automated chatbots to get their problems resolved instead of talking to a live agent. If you want to keep your customers happy, one way to do it is to add call center technology that makes self-service fast and easy. Much like self-checkout at the grocery store, you'd be essentially providing your customers with a way to get things done on their own. Let's take a look at that scenario and a few more ways to keep your customers coming back. 1. Adding Call Center Technology Call center software that supports automated and live communications across multiple channels — mobile, social media, e-mail, chat, SMS and v...
How New-Age Technologies Help Financial Companies Overcome Challenges

How New-Age Technologies Help Financial Companies Overcome Challenges

Featured, Finance
The financial institutions have been facing several challenges over the past few years – many of which revolve around competing with non-traditional innovators, restoring public confidence in the industry, and working in new economic circumstances after the financial crisis. One of the main reasons why the financial sector is facing multiple challenges is that they are still using old technology and following traditional trends. But managing risk and opportunity is what the financial industry knows very well. With the rise of Fintech in the digital world, financial institutions need to adopt new-age technologies and delight consumers with enhanced banking experiences. But before we talk more about these advanced technologies, let’s find out some of the major challenges the financial...
What makes the ultimate hotel experience?

What makes the ultimate hotel experience?

Business, General
Anyone who has spent any time traveling knows that the quality of a stay in a hotel can vary hugely from one location to another. The quality of the experience you enjoy isn’t always related to price and reputation – in fact, the more you pay for a hotel stay, the more you are likely to expect from it, and the less tolerant you will be of any disappointments. For Bharat Lall and other hospitality experts, recreating the ultimate hotel experience for each and every guest is at the heart of the industry, and given that all of us have very different tastes and expectations of our travel accommodation, satisfying every type of visitor is a difficult task. There are, however, certain aspects of a hotel visit that are consistently considered to be important by visitors, and if a hotel get...