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Tag: call center technology

How to Better Serve Customers Who Would Rather Talk to a Chatbot Than You

How to Better Serve Customers Who Would Rather Talk to a Chatbot Than You

Technology
Research shows that only 29 percent of Millennials prefer to talk on the phone when it comes to customer service. That means the remaining 69 percent would rather speak to an automated chatbots to get their problems resolved instead of talking to a live agent. If you want to keep your customers happy, one way to do it is to add call center technology that makes self-service fast and easy. Much like self-checkout at the grocery store, you'd be essentially providing your customers with a way to get things done on their own. Let's take a look at that scenario and a few more ways to keep your customers coming back. 1. Adding Call Center Technology Call center software that supports automated and live communications across multiple channels — mobile, social media, e-mail, chat, SMS and v...