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5 Reasons Why Live Chats Are Indispensable

5 Reasons Why Live Chats Are Indispensable

Technology
As a society, we are busier than ever before. Between work, running the kids to soccer practice and caring for elderly parents, most people are stretched thin to the point of translucency. Consumers appreciate any little feature that saves time and effort. Live chat adds to the customer experience (CX) on your website and gives you a way to instantly connect with leads. The latest Live Chat Benchmark Report sampled over 40 million chat conversations from around the globe and various industries. The number of people using live chat has increased as much as 150% in some sectors. Experts predict the number of companies utilizing the feature will grow by more than 80% in the next few years. If you’re still on the fence about whether live chat is right foryour brand, here are five ...