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5 Reasons Why Live Chats Are Indispensable

5 Reasons Why Live Chats Are Indispensable

Technology
As a society, we are busier than ever before. Between work, running the kids to soccer practice and caring for elderly parents, most people are stretched thin to the point of translucency. Consumers appreciate any little feature that saves time and effort. Live chat adds to the customer experience (CX) on your website and gives you a way to instantly connect with leads. The latest Live Chat Benchmark Report sampled over 40 million chat conversations from around the globe and various industries. The number of people using live chat has increased as much as 150% in some sectors. Experts predict the number of companies utilizing the feature will grow by more than 80% in the next few years. If you’re still on the fence about whether live chat is right foryour brand, here are five ...
How Industry 4.0 Changed the Internet for the Better

How Industry 4.0 Changed the Internet for the Better

Technology
Breakthroughs in computer technology have led to what leading industry figures are calling a new industrial revolution — industry 4.0. It's made possible by advanced technology that uses digital systems and high-powered data collection strategies to automate processes, make more accurate forecasts and boost the efficiency of workflows. Industry 4.0 has also changed the internet by creating a new network of connected devices that are constantly communicating and collecting data. Here are six ways industry 4.0 has changed how businesses use the internet. 1. Big Data Internet of things (IoT) sensors are a key component of most industry 4.0 strategies. These devices, when deployed in large numbers, can collect huge amounts of information relevant to industrial processes — like equi...
What is Business Intelligence

What is Business Intelligence

Business
Business intelligence may be best defined as a bundle of sensitive information collected to aid the company management evolve appropriate strategies to combat competition and increase market share. Components of Business Intelligence The various types of information that constitute business intelligence may be broadly listed as: Market Analysis Reports – to meet people in the marketplace and obtain from them the public perception of one’s business image and product range as also the general market opinion about competitor’s products/ services. Customer Feedback Reports – To meet the regular customers and ascertain from them feed back information about the company’s products/ services and what further improvements the customers expect. Competitor Activities – This is basi...
How AI Can Be Integrated To Web Development

How AI Can Be Integrated To Web Development

Technology
The era of Artificial Intelligence (AI) has just begun and in near future its market is expected to be worth $153 billion as it is something like path breaking technological ideas, a digital revolution and will redefine humans interacting with machines after implementation. Here we will discuss how AI will be integrated to web development. The strikes are obviously high and it is impressive to say so. Along with engineers and marketers the developers too need to be involved. Suppose you visit a web design agency Sydney in Australia for your official website and the AI designer there asks you about your preferences for the site that is to be developed. You need to update it with most of the choices like colors of the website, content to be used on it and of course the layout. O...
How AI Is Emerging To Check Hacks In Real-Time

How AI Is Emerging To Check Hacks In Real-Time

Technology
Data leak has growingly been common in past few years over the web including the biggest Yahoo accounts breach that exposed millions of users. Security professionals are working constantly to combat with such high-profile hackers and luckily artificial intelligence (AI) has emerged as an ally to be vigilant at all times. A new report writes AI look for patterns in behavior and it keeps on alerting about the new threats even though still the machine learning tool is way far from perfection. It is claimed massive data models can spot hacking faster than humans. According to co-founder and CEO of biometric security company HYPR, George Avetisov, some AI solutions are being built around cyber security analytics. He added the AI is helping in speeding up the work of data breach dis...
How MIT Building App To Detect Emotions In Conversation Using AI

How MIT Building App To Detect Emotions In Conversation Using AI

Technology
Over the phone you may not understand the emotions in a conversation, but Massachusetts Institute of Technology (MIT) has newly researched a solution to it. It has come up with a wearable app to parse conversation and identify emotion existing in the story. MIT has used artificial intelligence (AI) in a newly developed fitness tracker to collect physical as well as speech data to help the technology analyze overall tone of story in conversation and that too in real time. The researchers say in-built AI in the wearable app is able to discover which part of the story in conversation is sad or which part is happy. In every five-second intervals the app tracks changes in emotion. It is yet to be known whether the latest finding of MIT has been peer-reviewed, but claimed to have de...