How Do You Handle E-commerce Customer Service?
Today’s online shoppers are more aware than ever before of just how far their voices can reach. Whether it’s negative or positive, all it takes is one tweet, post, or status update to reach the right outlets and it could be being read by hundreds of thousands of people in no time. Because of this, providing excellent customer service has never been so important for e-commerce businesses. Bad customer service could quickly damage your brand’s reputation online, while good service strategies can strengthen your marketing techniques and improve customer retention. Read on for some tools and techniques that you can use to improve e-commerce customer service starting today.
#1. Use a Variety of Channels:
Many e-commerce business owners begin at a loss of how to provide excellent customer ...