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Author: Harry

How to Better Serve Customers Who Would Rather Talk to a Chatbot Than You

How to Better Serve Customers Who Would Rather Talk to a Chatbot Than You

Technology
Research shows that only 29 percent of Millennials prefer to talk on the phone when it comes to customer service. That means the remaining 69 percent would rather speak to an automated chatbots to get their problems resolved instead of talking to a live agent. If you want to keep your customers happy, one way to do it is to add call center technology that makes self-service fast and easy. Much like self-checkout at the grocery store, you'd be essentially providing your customers with a way to get things done on their own. Let's take a look at that scenario and a few more ways to keep your customers coming back. 1. Adding Call Center Technology Call center software that supports automated and live communications across multiple channels — mobile, social media, e-mail, chat, SMS and voi...
Commemorating special occasions with special present

Commemorating special occasions with special present

General
The only thing that’s truly omni-present in life is change and we like to commemorate major changes in our lives with special present. For the receiver they are a sign of care from those close to him or her, but for the giver, the process of getting an idea on what to get can be a nightmare. Well, no more! We are going to list our top picks for each major life change and you can use this “cheat sheet” to truly shine at the next big occasion. Childbirth Probably the most special day in a woman’s life. This is truly an occasion that is deserving of a special gift. That is why it also has its own term. It’s called a “push present” or a “push gift”. It is usually presented to the new mom by her partner, but can also be given by a relative or friend. Even the NEW in NEW mom is not neces...
A Business’s Guide to Surviving COVID-19

A Business’s Guide to Surviving COVID-19

General
The impact COVID-19 has had on businesses around the globe is unprecedented. Whether you own an essential activity or not, you're likely dealing with new challenges you never expected to face. The truth is that even when stay-at-home recommendations pass, there will be trials in 2020 for companies. According to a March report from McKinsey & Company, the US and European countries could have a long road to economic recovery. Experts predict a slow upward tick through 2023, finally hitting pre-pandemic levels at the three-year mark. Fortunately, there are things you can do that will hasten your business' return and lessen the financial impact. Brands have an opportunity not just to survive but eventually thrive if they come up with the right plan and stick to it. 1. Protect Your W...
Widespread Fears And Myths Connected With SMS Marketing

Widespread Fears And Myths Connected With SMS Marketing

Business
Every year we can see how the number of channels and points of contact with a person as a consumer increases. Instagram, Facebook Messenger, Viber, WhatsApp, Telegram – now the business can contact its customers by any or all of these channels. In all this diversity, is there is a place for good old SMS marketing? 94% of SMS messages are read within the first 5 minutes after their delivery (while the SMS open-rate is 99%). These numbers convince that it would be worth the cost, and all businesses urgently need to engage in the implementation of SMS marketing and development of SMS strategy. Is this so? Let's figure it out together. And let's start, perhaps, with the most important thing – with the answer to the question, "Does my business need SMS marketing?» The specialists from ...
Should a Real Man Control His Woman?

Should a Real Man Control His Woman?

General
The ideal view of a man in society is that they are strong, powerful and that they are the main support pillar of their children and wife. Admittedly the accepted stereotypes of how men should treat their female partners have changed over time. In this article, we are going to be discussing and analyzing the question of should a real man control his woman?      Do Not Try to Manipulate. You should never try to manipulate a woman that you love, this is a very foul action that inadvertently means that you consider your partner to be gullible and of lower intelligence than you which is a lot of cases will not be true, and even if you do manage to manipulate her successfully the first time the more you do it the higher the chance of her eventually figuring out what you are doing. Even...
Love to Save Money? Here are 5 Vacation Essentials You Can Find Cheaper

Love to Save Money? Here are 5 Vacation Essentials You Can Find Cheaper

Travel
When it comes to booking a vacation, who doesn’t love a bargain? Saving money on vacation essentials means more money in your pocket for an extra cocktail or a night out. So, here are some of the essentials you can save cash on when you’re booking your next trip. Flights Saving money on flights has never been easier since there are now dozens of flight comparison sites that help you find the right fare. Some ways you can make the most out of these sites include: Using incognito mode – some flight sites use cookies, so the more you search, the more the price goes up. Avoid this by browsing in incognito mode Being flexible with dates if possible Opening up your search to nearby airports – an extra 20-minute drive to the airport could save you money Nobody wants to pay m...