What makes the ultimate hotel experience?
Anyone who has spent any time traveling knows that the quality of a stay in a hotel can vary hugely from one location to another. The quality of the experience you enjoy isn’t always related to price and reputation – in fact, the more you pay for a hotel stay, the more you are likely to expect from it, and the less tolerant you will be of any disappointments.
For Bharat Lall and other hospitality experts, recreating the ultimate hotel experience for each and every guest is at the heart of the industry, and given that all of us have very different tastes and expectations of our travel accommodation, satisfying every type of visitor is a difficult task. There are, however, certain aspects of a hotel visit that are consistently considered to be important by visitors, and if a hotel get...